/ Always Available

Round-The-Clock Emergency Response

At Burnham Brothers, we've been providing 24/7 emergency roofing services for over 35 years.

Roof emergencies don't wait for business hours. A leak at midnight spreads just as fast as one during the day.

When you call (343) 321-0218, you reach a real person—not a voicemail or automated system. We listen to your situation and dispatch help as quickly as possible.

We answer emergency calls:

Nights (11 PM - 6 AM)
Weekends (Saturday - Sunday)
Holidays and special occasions
Every single day of the year

Get Your Free Estimate

/ Emergency Types

We're Equipped for Any Roof Emergency

Emergency Type	Our Response	What We Do
Active Leaks	Immediate dispatch	Stop water intrusion, emergency tarping if needed
Storm Damage	Fast response	Assess damage, stabilize, temporary protection
Tree Impact	Urgent assessment	Remove debris, emergency tarping, safety first
Wind Damage	Priority response	Evaluate structural integrity, temporary fixes
Hail Damage	Assessment visit	Document damage for insurance, temporary protection
Ice Dam Crisis	Fast response	Remove dangerous ice, address leaks and damage
Water Intrusion	Emergency dispatch	Identify source, stop water, prevent spreading
Collapsed Section	Immediate response	Safety first, temporary bracing, emergency tarping
Flashing Failure	Same-day response	Identify failure, temporary seal, permanent fix planning
Gutter Damage	Next-day response	Evaluate, temporary repair, water management

/ Process

Your 24/7 Emergency Process

1

You Call (343) 321-0218

A real person answers your call (even at 3 AM). We ask critical questions about your emergency.

2

Initial Assessment

We determine how urgent your situation is. Active roof leaks and compromised roofs get top priority.

3

Dispatch Decision

For true emergencies, we dispatch a crew immediately—often within 1-2 hours depending on location and availability.

4

Crew Arrives

Our emergency crew arrives with tarps, tools, and materials needed to handle most situations on the spot.

5

Damage Assessment

We assess the damage safely, determine the fastest way to stop further problems, and protect your home.

6

Emergency Stabilization

We install emergency tarping, board up holes, remove debris safely, or address the immediate crisis.

7

Documentation

We photograph damage (important for insurance) and provide an initial report.

8

Follow-Up Plan

We discuss permanent repairs and next steps. We can schedule permanent work or work with your insurance adjuster.

/ Emergency Tarping

Temporary Protection From Permanent Damage

Heavy-duty tarps stop water intrusion until permanent repairs can be made.

When your roof has a hole or large section of damage, emergency tarping stops water intrusion and protects your home.

Tarping protects:

Interior ceilings and walls from water damage
Attic insulation and framing
Electronics, furniture, and belongings
Foundation from water seeping downward

Learn About Tarping

/ Response Times

How Fast Can We Respond?

🌤️

Business Hours

7 AM - 5 PM

Most emergencies: 30 min - 1 hour
Standard emergencies: 1-2 hours

🌆

After Hours

5 PM - 11 PM

Active roof compromise: 1-2 hours
Urgent situations: 2-3 hours

🌙

Overnight

11 PM - 7 AM

Active leak/compromised roof: 1.5-2.5 hours
Other emergencies: 7 AM dispatch

📅

Weekends & Holidays

365 Days/Year

Same response times as after hours
Crews on-call every day

Response times depend on: Your location, crew availability, severity of emergency, and weather conditions.

/ Preparation

We're Always Prepared

Our emergency crews carry everything needed to handle most situations.

🧰

Protection Equipment

Heavy-duty tarps in multiple sizes
Fastening systems and tie-downs
Temporary sealants and caulk
Basic repair materials
Nails, screws, and fasteners

🛡️

Safety & Support

Safety harnesses and fall protection
Flashlights and work lights
Water extraction equipment
First aid supplies
Communication equipment

We can handle most emergency situations on the spot without needing additional materials.

/ Insurance

We Help With Your Insurance Claim

📸

During the Emergency Visit

Photograph all damage (critical for insurance)
Document the date, time, and cause of damage
Provide initial damage assessment
Recommend next steps

📋

For the Claim Process

Detailed damage reports with photos
Itemized repair estimates
Direct communication with adjusters
Work with your insurance company
Help explain coverage and deductibles

Learn more about insurance claims assistance →

/ Prevention

Avoid Emergencies With Regular Maintenance

You can prevent many emergencies before they happen.

Prevent many emergencies:

Regular roof inspections catch problems early
Gutter cleaning prevents ice dam emergencies
Tree trimming removes branch hazards
Roof maintenance extends lifespan and prevents failure
Proper ventilation prevents ice dam formation

Regular maintenance costs far less than emergency repairs.

Learn About Preventive Maintenance

/ FAQ

Frequently Asked Questions

What counts as a roof emergency?

Active water intrusion, missing sections, large damage exposing the deck, hazardous situations (tree on roof, electrical hazard from water), and compromised structural integrity are emergencies. When in doubt, call us.

Do you charge extra for after-hours service?

Emergency service includes a service fee for after-hours dispatch. Repair costs are standard; we don't price-gouge during emergencies.

What if the emergency isn't really an emergency?

No problem. We'll assess honestly and let you know if it can wait for regular hours. We won't charge extra for emergency dispatch if it's not truly urgent.

Can you help with insurance claims after an emergency?

Yes, we provide detailed documentation and can communicate directly with insurance adjusters to support your claim.

What should I do while waiting for the emergency crew?

Stay safe, document the damage (photos/video), move valuable items away from the leak, place buckets under drips, and don't go on the roof yourself.

Do you work with my insurance company?

Yes, we work directly with insurers, adjusters, and your claim. We can often bill insurance directly for emergency services.

/ Why Us

Ottawa's Most Trusted Emergency Provider

📅

35 Years Responding to Emergencies

We've handled thousands of roof emergencies in Ottawa. We know how to respond fast and professionally.

👥

Real 24/7 Response

When you call, you reach a real person who dispatches real help. Not a call center or answering service.

🛠️

Well-Equipped Crews

Our emergency teams carry what they need to stabilize most situations on the spot.

🛡️

Licensed, Insured, and Professional

Full liability coverage and WSIB compliance. Our crews are courteous under pressure.

✓

Honest Assessment

We tell you what needs immediate attention and what can wait. We won't oversell services during an emergency.

24/7 Emergency Roofing Services in Ottawa